Standard Less Than Truckload Shipping Terms

  • Dive To Garden provides FREE Standard Less than Truckload (LTL) freight shipping for the greenhouse which over 150 Lbs include Planta, Canopia, RIGA and Victorian. 
  • A phone number must be provided by the customer prior to the delivery of their order. 
  • If an order is shipped to a fright terminal, the delivery person will contact the customer to inform the arriving date and time. 
  • If the delivery is failed due to customer do not arrive to receive their order or if they refuse to accept the order with a valid reason, the customer have responsibility to pay all shipping, labor and restocking costs. 
  • Please be informed that the liftgate is different from inside delivery.
  • Schools, resorts, campgrounds , churches, any space of the worship and hotel may trigger extra charge from most carrier that will bill to the customer. 
  • First-time appointment delivery fee is included. Once delivery time scheduled with the carrier, any change that trigger the redelivery and the second appointment fee will 100% bill to the customer. 
  • Brand's Term:
    • Planta Greenhouse
      • Liftgate service INCLUDED. It means the driver will help to unload the freight to the driveway / curbside (urban area) or empty space in the front of house/gate (rural area). 
      • Inside Delivery is available depends on area and carrier with extra charge. 
      • Schools, resorts, campgrounds , churches, any space of the worship and hotel will trigger extra charge from most carrier that will bill to the customer. 
    • Canopia 
      • Liftgare service is NOT INCLUDED. The semi-truck driver will not help to unload the freight. Rural area customers will be judged if need to pay liftgate extra by the carrier and brand.
      • Adding Liftgate service means driver will help to unload the freight to the driveway / curbside (urban area) or open space in the front of house/gate (rural area)
      • Inside Delivery not available. 
        • Models: Americana™, Snap&Grow™ 8x20 to 8X32, Hobby Gardener™, Balance™, Ecogrow™, Grand Gardener™, Glory™, Sunroom™, Bella™, Mythos Lean-to™, Essense™, Oasis™.
        • Exaco (Victorian/RIGA)
          • Liftgare service INCLUDED. It means the driver will help to unload the freight to the driveway or empty space in the frount the house. 
          • Inside delivery is available due to the area and carrier with extra charge to the customer. 
          • Schools, resorts, campgrounds , churches, any space of the worship and hotel may trigger extra charge from most carrier that will bill to the customer. 
          • The White Glove Delivery is for special request only, the charge before or after greenhouse ship out is depend by carrier, and 100% bill to customer. Contact us if you need it. 
        • Please inform that the driver will drop the freight at your driveway/open space in the front of your house/gate only in some states due to carrier's standard whatever you add liftgate or no.
        • DO NOT REFUSE the delivery, 15% of restocking fee plus shipping cost back to the warehouse will be billed to customer. IT IS NOT A JOKE.