We appreciate your attention to detail and understanding throughout this process. It appears there might have been some oversight regarding the resources provided for assembly. The spiral-bound manual from Exaco and the pictorial factory manual included in the pallet are both valuable guides, along with the assembly video playlist shared via email by Tyler/Diane. We want to know if you didn’t see the email from Exaco. You can always reach out to us or directly contact EXACO customer service for any assistance you may require during your greenhouse installation.
Regarding the seed tray, it's indeed best utilized for starting seedlings with soil, as it's specifically designed for that purpose. Understandably, using it solely as a shelf might present challenges in terms of cleaning due to its box-like design.
Now, concerning the door stops, it seems there may have been a slight oversight during installation. The door stoppers located in the top rail require tightening with a bolt to ensure proper functionality. Your installers should be able to locate the Phillips head of the door stop and tighten the bolt within the channel, resolving the issue permanently.
Thank you for bringing these matters to our attention. We're committed to ensuring your greenhouse installation is completed smoothly and to your satisfaction. Should you have any further questions or require additional assistance, please don't hesitate to reach out. Your satisfaction is our priority.