- Are you authorized to sell Juwel® Products?
Dive To Garden is authorized dealer of the Exaco® which is exlusive importer and national distributor of Juwel® factory in Austria. You can email:customerservice@exaco.com to verify our dealership.
JUWEL® stands for clever products for home and garden. They have specialized in rotary clothes dryer, indoor dryers, compost bins, garden elements (raised beds), cold frames and various accessories of each category.
- Where do JUWEL® Products ship from?
All Riga® products will ship from Exaco® warehouse which locates in Austin, TX.
Begin on 08/09/2022. The lead time of Riga Models is 3-4 weeks to ship.
- Do you offer free shipping?
Yes. All JUWEL® products are free shipping to customers residential or commercial address.
- Can I schedule my delivery?
Possibile. All JUWEL® products are shiped by UPS® or FedEx® ground, you may able to set schedule delivery or hold for pickup in your shipping account.
- Can I pay now and request to ship out later?
No. we can not reserve the in stock JUWELL® items for you.
- Can I Pre-order if out of stock?
Yes. Please feel free to contact us for the pre-order.
- How long does warranty cover?
2-5 years warranty depends on the products
- How can I claim warranty?
All JUWEL® greenhouses you purchased from us will automat enroll to warranty since the date of delivery. Kindly contact us or Exaco® to claim your warranty benefit.
- Does the warranty cover damage due to severe wind or a hail storm?
No it does not. However, the type of weather which would damage the JUWEL® greenhouse would be such that it would also damage your main house and/or other structures in your garden. In which case this damage would be covered by your home-owners insurance policy.
Check our FAQs page or chat with us