Hi L**
Thank you for taking the time to leave us a review. We sincerely apologize for the inconvenience you’ve experienced with your order. We’re committed to ensuring our customers receive everything they need to fully enjoy Janssens Greenhouse.
We understand how frustrating it must be to not have received your drop door kit. Although we did not receive a report from you about the missing part until now, we’re here to help resolve this for you as quickly as possible. Our customer service team will be reaching out to you shortly and corperate with Exaco to arrange for the immediate solution of the missing drop door kit.
We value your business and are committed to making this right. If you have any further concerns or questions, please don’t hesitate to call/text us directly at 832-363-8000 or email us. We appreciate your understanding and look forward to resolving this matter for you.